Community Manager, various languages - Toluna



Location (s):

  • Australia
  • France
  • Hong Kong
  • Italy
  • Japan
  • Korea, South
  • Malaysia
  • Online
  • Romania
  • Singapore
  • United Kingdom
  • United States of America


Toluna is an Internet Market Research service provider with offices across the globe. We are a leading provider of online access panels and technology with a panel of +9 million members in 49 countries With the world’s largest social voting community of 10 million members, our customers can brainstorm innovative ideas, uncover new business opportunities and answer marketing questions that transform their businesses.


Your main tasks will be to:

  • Respond promptly to members inquiries, handle them in order to resolve their complaints;
  • Obtain and evaluate all relevant information to handle inquiries and complaints;
  • Communicate and coordinate with the relevant internal departments making arrangements for the members to get a response in a timely manner and ensure the members’ needs are understood and met (track and route problems and requests and document resolutions);
  • Direct requests and unresolved issues to the designated resource;
  • Attention to detail in order to proactively identify and escalate any situation requiring urgent attention;
  • Perform thorough user account & activity verifications (in the database/tools and on the site);
  • Perform end user testing of panel websites and report findings to the appropriate persons;
  • Escalate User Generated Content where appropriate and moderate it according to the Moderation policy when necessary (e.g. when reported by other members)
  • Provide feedback insights gained from community monitoring, members reports and your verifications;
  • Research, coordinate and escalate fraud checks within members groups as needed;
  • Keep the Team Leader up-to-date on major user activity trends and issues observed;

Opportunity is About:


Candidates should be from:

Description of Ideal Candidate:

Your abilities need to be:

  • Proficiency in English and language specified in the offer (written and spoken);
  • Studies related to Foreign languages or a graduate with proficient linguistic skills;
  • Competence in Microsoft Office and ability to learn new computer applications;
  • A proactive approach to problem resolution;
  • Organization and prioritization skills;
  • Understanding of popular social networks/online community platforms – design, functionality, users;
  • Customer service orientation; adaptability and positivity.


Deadline: Always Active

Cost/funding for participants:

What we offer:

  • Training opportunities and career development plan;
  • Competitive financial package: salary, performance bonus, meal tickets and sport allowance;
  • Private medical plan insurance;
  • Exceptional office comfort: top office facilities and equipment, central building office.
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