Deadline:
As soon as possible
Location(s)
Italy
Milan
Overview
Details
The Community You Will Join
Airbnb is seeking a Sales & Onboarding Specialist Intern to join the Airbnb Services team for a 6-month internship.
Just like Airbnb disrupted hospitality, Airbnb Services is redefining the guest experience by bringing premium in-home services directly to Airbnb stays. Airbnb Services offers 10 categories (chefs, photography, massage, personal training, nails, etc.) across 260 cities, with new offerings and locations dropping regularly in the Airbnb app.
We’re seeking a dynamic and people-oriented person to be the frontline voice of Airbnb in Italy. This role focuses on sales, onboarding and post-onboarding management with key services Hosts in Milan.
The intern experience
As an intern, you’ll be integrated into a team where you’ll contribute to challenging projects. Your manager, team, and our incredible employee community will strive to be superhosts to you during the summer. We provide the support, mentorship, fun, and real world experience needed to accelerate your learning and make a real impact on our product, as Airbnb revolutionizes connection, belonging, and travel. You can expect to:
- Collaborate with multiple team members to achieve project milestones
- Communicate with stakeholders across different teams to provide project updates
- Seek and provide feedback throughout the internship
- Actively participate in and contribute to the Airbnb Services team and the broader Airbnb community
The difference you will make
During the internship, you’ll work on projects that cover the following:
- Lead Generation - Identify and connect with potential hosts in person, sourcing through online research, cold calling, community engagement, and local networking.
- Sales Pitches - Deliver persuasive in-person conversations to showcase Airbnb Services and its offerings, effectively converting interest into host submissions.
- Onboarding - Partner with cross-functional teams to facilitate the initial onboarding of new hosts, ensuring they are well-informed and equipped for success.
- Post-Onboarding - Set hosts up for success in their first days by delivering key trainings and follow-up calls to ensure they understand best practices and essential features.
- Market Insights - Gather valuable insights from potential hosts and the community to inform sales strategies and improve service offerings.
Opportunity is About
Eligibility
Candidates should be from:
Description of Ideal Candidate
Your expertise
- Current master’s student in Business, Commerce or a related field, ideally in a top business school, with at least 3 years of studies completed.
- One first experience in sales, partnerships, account management, or community engagement.
- Exceptional interpersonal skills; comfortable with cold calling and initiating conversations in various formats.
- A curious and scrappy mindset with an eagerness to proactively identify new tactics & approaches to source, engage and close successful leads.
- Highly organized, with the ability to manage multiple conversations and leads across various platforms.
- Clear and positive communicator, both verbally and in writing, with an authentic voice.
- Passionate about Airbnb’s mission to create belonging and economic opportunity for hosts.
- Familiarity with social platforms (Facebook Groups, Reddit, Nextdoor) for community engagement and lead generation.
- Experience with or understanding of small business owners, hosts, or side hustlers is a plus.
- Based in Milan and deep local knowledge of the market and it’s service offerings.
Dates
Deadline: As soon as possible
Cost/funding for participants
How We'll Take Care of You:
The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for benefits and Employee Travel Credits.
Italy Pay Range: €20.000—€20.000 EUR
Un-save Opportunity
Internships, scholarships, student conferences and competitions.
