Deadline:
As soon as possible
Location(s)
Portugal
Lisbon
Overview
Details
Ready to lead, disrupt and reinvent the sleep industry?
We are Emma – The Sleep Company. One of Europe's fastest-growing startups, we are now the world's leading D2C sleep brand. In 2020 our revenue grew from €150 to €405 million. We're pushing the boundaries of technology to transform the world of sleep. And we want your help to pull it off.But Emma isn't for everyone. We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We don't want average, we want high-performers who chase growth and set ambitious goals. Want your ideas to have impact and your career to grow? Then Emma is the right place for you.
What you'll do:
- Together with the team, you will work on improving the customer experience on our different channels.
- You will work across functions with internal and external teams from multiple markets and define process improvements to ensure that customer service runs smoothly
- You will make independent decisions that are within your field of work
- You will support in CX innovation by doing market research and introducing methods, standards, tools, KPI benchmarks
- You will co-create strategies and implement improvements in CSAT and NPS for multiple markets
- You will drive customer service automation and optimization projects by improving processes or enhancing IT systems
- Your goal through the execution of a use case roll out is to showcase to the wider business the powerful capabilities of an integrated customer excellence, CRM, customer interaction automation and self-service products.
- You will run validation of user stories, implementation, testing and designing with markets
Opportunity is About
Eligibility
Candidates should be from:
Description of Ideal Candidate
Who we're looking for:
- You are fluent in English. Languages are an advantage.
- You are passionate about customer satisfaction and driving NPS
- You are empathetic, meticulous, and willing to push the ‘extra-mile’ to put a smile on our customers’ face
- Eager to provide our Customers the best pre- and post-sale Experience to convert them into ambassadors
- At best you gained first practical working experience in IT planning areas
- You have experience of working in depth with MS-Suite, Office 365
- Knowledge of working with CRMs, helpdesks, project management tools & solutions are an advantage.
- You are an open-minded team player
- You have analytical skills and learn quickly
- You are available for at least 4-6 months
Dates
Deadline: As soon as possible
Cost/funding for participants
What we offer:
- A combination of personal and company growth to accelerate your career and help you reach your goals.
- The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team.
- Responsibility and decision-making authority from day one—you'll create an impact with new, innovative ideas and help shape our company DNA.
- To work and learn from experts in diverse fields and get to know your team members at exciting company events.
Un-save Opportunity
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