Deadline:
As soon as possible
Program Starts: July 06, 2026
Program Ends: December 11, 2026
Location(s)
United States of America
Santa Clara
Overview
Details
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
We are successful because of the collective minds of diverse individuals within the Experience Team, contributing to building innovative software that makes workflows smarter. We embrace representation in and from all professional and personal backgrounds and cultures to help propel passion and innovation in all our products.
Learn more about our team here - https://www.linkedin.com/company/servicenow/life/userexperience/
As an Emerging Talent Intern, you can expect to be given the space and the opportunity to build upon your skills and knowledge, while contributing to critical work as part of a core team.
What you get to do:
- Creating product documentation for end users and system administrators
- Learning to author in a variety of environments, primarily DITA/XML
- Researching, writing, and ensuring the accuracy of content that covers current and future releases of our product
- Working closely with development teams in an Agile environment
- Conducting peer reviews of documentation
- Collaborating with other information developers to produce and share content for different types of deliverables (blogs, product documentation, knowledge base, video)
Opportunity is About
Eligibility
Candidates should be from:
Description of Ideal Candidate
Qualifications
*** Actively enrolled university students, or recent university graduates are not eligible. Internships and new college graduate roles are posted on our careers page, if available ***
Seeking career changers and/or emerging talent: We are looking for aspiring talent that has passion for Technical Writing with minimal relevant job experience, and who is eager to learn!
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. Self-taught, certification/bootcamp, and community college graduates from liberal arts and writing backgrounds, are highly encouraged to apply
- Ability to commit full-time during program dates
- Position is not eligible for employment-based sponsorship
- Have the ability to understand and learn technical products and concepts
- Passionate about creating content
- Experience working in markup languages such as DITA, HTML, XML, or SGML, is a plus
- Have the ability to obtain information through research, interviews, and experimentation
- Interact collaboratively with peers from different cultural backgrounds, beliefs, opinions, and views
- Ability to provide writing samples demonstrating your ability to research, analyze, and apply critical thinking to a subject, sample web pages or other multimedia communications project
Dates
Deadline: As soon as possible
Program starts:
July 06, 2026
Program ends:
December 11, 2026
Program Starts: July 06, 2026
Program Ends: December 11, 2026
Cost/funding for participants
Program Details:
- 6-month program:
- Start Date: July 6, 2026
- End Date: December 11, 2026
- Full time 40 hrs/week
- Benefits – health benefits, 401k, etc.
- Hourly competitive pay, based on experience
- Location: Open to all locations in the United States (Remote and onsite)
- Relocation stipend offered, if applicable
For positions in this location, we offer a base pay of $28 - $35, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Un-save Opportunity
Internships, scholarships, student conferences and competitions.
