Deadline:
As soon as possible
Location(s)
Singapore
Overview
Details
About Us
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
In this Role, you’ll get to
- Manage CRM updates, opportunity intake, and presales coordination
- Track contract processes, maintain documentation logs, and follow up with Legal/Ops
- Update implementation & go live trackers, compile project checklists
- Maintain BAU issue logs, coordinate BRD requests, and support performance reporting
- Prepare QBR/SLA decks, collect data, and produce governance templates
- Assist in monitoring post go live performance dashboards and reconciliation checks
- Coordinate weekly cadences with Partnership Ops and cross functional teams
- Support partner engagement materials, ecosystem initiatives, and presentation decks
- Compile regular performance reports on performance and operational metrics according to business requirements
- Prepare key indicator data reports, monitor for any abnormal situations and coordinate with relevant personnel to handle them promptly
Opportunity is About
Eligibility
Candidates should be from:
Description of Ideal Candidate
What you'll Need to Succeed
- Strong organisational and documentation ability
- Detail oriented with high accuracy in tracking and reporting
- Good analytical skills, proficiency in Excel
- Strong verbal and written communication
- Ability to work cross functionally
Dates
Deadline: As soon as possible
Cost/funding for participants
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.What’s more?
- Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
- Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
- We encourage flexible work arrangement
- Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
Un-save Opportunity
Internships, scholarships, student conferences and competitions.
