Deadline:
As soon as possible
Location(s)
France Online
Hybrid remote
Overview
Looking for an exciting internship in a software impact company? We, Deepki, are currently looking for a Customer Success Manager Intern in Paris. You will support implementation projects of our data-driven ESG software platform!
Details
The intern will manage and assist our customers in the deployment of our SaaS solution, which will help them to drive energy savings and energy efficiency, with the goal to reduce their CO2 & Greenhouse gas emissions.
In a context of strong growth, we are looking for a "Customer Success Manager" to reinforce our project team. You will be responsible for supporting our B2B customers, some of whom are very well known (Groupama, SNCF, Mairie de Paris, etc.), in the use of our solution in order to ensure the best possible user experience.
MISSIONS:
As a Customer Success intern, you will be working in a team and with Deepki's customers/partners. You will also see your tasks evolve as you join the two Customer Success teams:
Team dealing with end users of the Deepki Ready application. You will be responsible for guaranteeing the best possible user experience:
- By configuring the Deepki Ready platform to adapt it to the ESG issues of each customer,
- Participating in the creation of training content and processes to engage end-users in the adoption of the platform,
- Analysing the quality of the ESG data collected to enable users to make decisions about their property portfolio,
- Investigating user tickets.
Team liaising with our clients partners. During your placement, your tasks will gradually evolve towards project management and customer relations, working in tandem with a senior CSM. You will be required to support clients in :
- Their onboarding phase (initial implementation of platforms for new customers),
- Their adoption phase: monitoring the use of the platform over time, leading technical reviews and biannual strategic workshops, reporting on KPIs to help clients manage their ESG strategy.
Opportunity is About
Eligibility
Candidates should be from:
Description of Ideal Candidate
PROFILE:
- Native/bilingual level in French is mandatory. Fluency in English and/or Spanish and/or German is a plus;
- Project management;
- Quality and methodology;
- Communication and teaching skills;
- Sense of customer contact;
- Interest in sustainable development;
- Interest/experience in computer development or data analysis.
What you'll learn (or strengthen) from this experience:
- To exercise a technical and commercial function;
- Work in an energetic and international team, within a dynamic and passionate ecosystem where everyone's initiatives have their place.
We are looking for talented individuals that share our energy and motivation to accelerate the environmental transition at an international scale!
Our profiles are a mix of different backgrounds and experiences, all of whom work together to ensure the best possible customer experience. To match Deepki’s mindset, it is important to be open and curious, with good listening skills. Joining Deepki means becoming a team player and giving a purpose to your work!
Dates
Deadline: As soon as possible
Cost/funding for participants
WHY JOIN DEEPKI?
Deepki is a company with a cause: we work to make the world a better place by reducing real estate’s negative impact on the planet. As a fast-growing tech company focused on ESG, we offer employees a unique workplace where they can make a difference.
We provide a flexible environment where employees can work from home up to 3 days per week (more for software engineers), and organize regular social events to build relationships and spirit among employees.
On top of providing the usual social benefits in all locations, we also invest heavily in the training and development of our employees, and invite all new “Deepkies” to take part in a 2-day onboarding session in Paris during their first 2 months in the company. Our list of benefits includes, but is not limited to, Health/Pension Insurance, meal vouchers, transportation allowance, winter & summer bonuses, and more!
You might not meet every requirement mentioned, so if you feel like you only match 70 or 80%, go ahead and apply!
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