Glovo - Account manager intern

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

Our culture and strong values. 

• We have an ‘’office-first’’ culture and we place collaboration at the center of everything we do! 
• We have a non-vanilla personality and feedback mindset. We don’t shy away from difficult conversations - we see them as a gift! 
• We work with high intensity and have fun along the way.  We also celebrate the wins (a lot!). 
• We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work. 

Our career development philosophy. 

• We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential. 
• We take ownership of our career development. We don’t believe in linear and predictable career paths - we create the job of our dreams! 
• We embrace opportunities to move the needle and make an impact beyond our scope. 

Our commitment to being a force for good. 

• Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact. 
• We invest in doing good by dedicating time and resources into social and environmental initiatives. 
• We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION:

Glovo is looking for a talented and ambitious Account Manager Support trainee in Madrid. Are you looking for a challenging experience in one of the fastest growing Startups in Europe? Do you want to contribute to building a product that will disrupt the On demand market?

THE JOURNEY:

• Support the Account Manager Team with daily Operational tasks
• Gather all the insights from our partners to create an amazing experience for them and our customers, tackle through problems to raise the bar
• Identify tech features improvements to increase partners UX and give proactive feedback to HQ.
• Maintain a good relationship between Glovo and our partners through scalable tools/ initiatives and having good partner support.
• Forecast and track key account metrics
• Define scalable processes, making sure partners are self-sufficient in using our tools.
• Review and propose partner communications, ensuring partner engagement and long-term relationships.
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference