Deadline:
As soon as possible
Location(s)
France
Paris
Overview
Details
Hi, we’re Back Market.
We’re here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.
Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. Our mission is simple: to do more with what we already have.
YOUR MISSION (IF YOU ACCEPT IT):
- Support Product Development: Participate across the product lifecycle: solution ideation, prioritization, development, and launch.
- Delivery Management: Write detailed specifications and user stories, oversee the implementation of features with IT engineers and perform quality assurance (QA).
- Collaborate with Teams: Work closely with PMs from Care and other verticals (Delivery Experience, B2C Services, Trade-in) and Operations to challenge and prioritize feature requests, ensuring that our features integrate seamlessly into our Care platform and add value to users (customers, agents, sellers).
- Monitor performance: Ensure each feature’s performance can be measured, help estimate the impact and follow up the results post-launch.
- TOOLS YOU'LL USE: Intercom & Zendesk: The main tools we use for Customer support; Sprinklr: For social media management; Jira & Confluence: For Delivery management and Documentation; Slack, Zoom & Google: For internal communications and meetings
Opportunity is About
Eligibility
Candidates should be from:
Description of Ideal Candidate
YOU ARE IN THE RIGHT PLACE IF:
- You have an interest in product management and always put the user at the center of your thoughts. We are open to different topics of educational studies, priority for end of studies master's students
- You possess effective and precise communication skills.
- You are curious, proactive, resourceful, and rigorous
- You have basic analytical skills.
- Team spirit is essential for you.
- You are fluent in spoken and written English, as we are an international team (MANDATORY).
- Big plus if you are already familiar with working with software developers, working across multiple teams or Agile concepts
- Big plus if you already have any experience in customer service
- You are looking for a 5-6 month full-time (35H/week) internship starting July 2025 based in Paris, France
- You are enrolled in a French school that will provide an internship agreement.
Dates
Deadline: As soon as possible
Cost/funding for participants
WHY SHOULD YOU JOIN US?
At Back Market, we’re committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives — it’s one of the reasons we’re such a high-scoring certified B Corp company (93.2).
No matter your role and seniority level, you’ll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment — with benefits to match, like:
- A mission driven work environment where your day to day makes an impact on the planet. Seriously.
- Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.
- Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.
Un-save Opportunity
Internships, scholarships, student conferences and competitions.
