Deadline:
As soon as possible
Location(s)
Netherlands
Amsterdam
Overview
Details
HI SOON-TO-BE NEW CUSTOMER CARE SUPPORT INTERN OF BEERWULF.com
At Beerwulf, we are, what you might call beer enthusiasts. And if you’ve made it this far, there’s a good chance that you are, too. Cheers to that!
Beerwulf is Europe’s leading online beer retailer, offering an extensive range of craft beers, specialty brews, and popular brands from around the world. Since our humble beginnings as a startup of just 5 employees in 2015, Beerwulf has expanded into more than 10 countries across Europe with 75+ employees representing 25+ different nationalities and counting. We are a diverse team united by one goal: to unlock the world of beer, together.
Our office is located in the heart of Amsterdam. You can find us right in between the beautiful canals and the vibrant streets of De Pijp, with its many lunch spots and the city’s biggest open market. At Beerwulf, we’ve traded the boardroom for a bar and enjoy being around people that are serious about beer—all without taking ourselves too seriously.
IN THIS ROLE, YOU WILL FOCUS ON
We are looking for a creative and driven Customer Care Support Intern to support our operation team for a period of 6 months.
Your key tasks:
- Order Support:
- Assist B2B customers with order inquiries, including order placement, tracking, and delivery status.
- Collaborate with various teams (e.g., sales, warehouse, shipping) to ensure smooth order processing and fulfillment.
- Maintain accurate records of customer interactions and order-related information.
- Customer Feedback Analysis:
- Identify trends, patterns, and key insights from customer feedback data.
- Collaborate with cross-functional teams to develop actionable recommendations based on customer insights.
- Assist in creating reports and presentations summarizing customer feedback findings.
- Process Improvement:
- Collaborate with the operations team to identify opportunities for streamlining order management processes.
- Support the team in proposing and implementIng process improvements to enhance efficiency and customer satisfaction.
- Monitor key performance indicators (KPIs) related to order support and customer feedback to track progress and identify areas for improvement.
- Communication and Collaboration:
- Maintain effective communication with customers, internal teams, and external stakeholders to ensure a seamless B2B order experience.
- Collaborate with colleagues to share insights and best practices related to customer feedback analysis.
- Contribute ideas and suggestions to improve customer satisfaction and overall business performance.
Opportunity is About
Eligibility
Candidates should be from:
Description of Ideal Candidate
THE THINGS YOU BRING TO BEERWULF AS A CUSTOMER CARE SUPPORT INTERN
You stand out if you:
- Currently pursuing a bachelor's or master's degree in business, marketing, communications, or a related field.
- Strong interpersonal and communication skills, both written and verbal.
- Exceptional problem-solving abilities with a keen attention to detail.
- Ability to handle and prioritize multiple tasks in a fast-paced environment.
- Proficiency in Microsoft Office suite (Excel, PowerPoint, Word) and experience with data analysis tools is a plus.
- Prior experience in customer service or data analysis is preferred, but not required.
- Strong analytical skills and the ability to derive actionable insights from data.
- A team player with a positive attitude and eagerness to learn and grow.
- Available as soon as possible, fulltime, for a period of 6 months.
- Please note you must already be eligible to work in the Netherlands.
- You must be enrolled in a school or university for the duration of the internship. You will be asked to provide proof of enrolment.
But above all, you are excited to work for the online beer retailer that is conquering Europe!
Dates
Deadline: As soon as possible
Cost/funding for participants
AND HERE'S WHAT WE CAN OFFER YOU
- The opportunity to work in a vibrant office in the heart of De Pijp, Amsterdam
- Flexible working
- Access to free beer as well as lots of non-alcoholic goodies
- Free office lunches
- Insight into the inner workings of a successful ecommerce scale-up, where you can make a real impact
- A young, international team which means lots of fun and social activities!
- Simply, the best Thursday drinks in Amsterdam!
Un-save Opportunity
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