Free2move - Customer lifecycle management- intern (ENG)

With Free2move, you can:

• Rent a city car for your vacation in Italy 

• Find the nearest charging station for your electric vehicle across Europe

• Reserve a parking spot for your weekend in Paris… All in just one click through our web or mobile platform! 

Born from the merger of the Stellantis Group and the start-up TravelCar, Free2move has quickly established itself in just 6 years as a key player in mobility, driven by agility and a bold spirit. 

Today, more than 6 million users trust us. Free2move is active in over 170 countries across 5 continents, available in 30 languages and 26 currencies. With more than 5,000 partners and hundreds of thousands of vehicles, we’re ready to meet every mobility need!

Want to join a team of 750 experts and take part in ambitious international projects? You’re in the right place! 

At Free2move, you’ll grow in a company that is:

• Dynamic, innovative, and agile 

• Truly international in scope 

• At the crossroads of digital and automotive — a sector undergoing major transformation 

• Made up of passionate, creative, and multi-skilled teams 

Your role at Free2move 

The opportunities are endless!

Whether you're passionate about sales development, customer relations, finance, recruitment, training, operations, or another area entirely — we’re excited to learn more about you and how you can help us achieve our mission of becoming a global leader in mobility. 

Tell us what you’d like to do at Free2move by submitting a spontaneous application. Your role will then be defined based on your experience, your skills, and your aspirations.

Our environment:

• International B2C environment within the Carsharing business.

• Customer Lifecycle Management (CLM) team working at the intersection of Marketing, Data and Customer Experience.

• Close collaboration with Marketing Analytics, Product, local markets and cross-functional teams.

• Fast-paced, data-driven environment focused on customer engagement, retention and business growth.

• Opportunity to work with Salesforce Marketing Cloud (SFMC) and contribute to customer journeys across different markets.

Your next missions:

• Support the end-to-end customer lifecycle, from acquisition and activation to engagement, retention and loyalty.

• Analyze customer data and campaign performance to identify growth opportunities and friction points.

• Support the creation, optimization and monitoring of automated customer journeys using Salesforce Marketing Cloud.

• Contribute to initiatives aimed at increasing Monthly Driving Users (MDU) and customer engagement.

• Monitor campaign performance at city level and identify opportunities for local optimization.

• Support the personalization of CRM campaigns to improve engagement and reduce unsubscribe rates.

• Conduct deep dives into active customer journeys and propose improvements based on data and insights.

• Collaborate with cross-functional teams to translate business requirements into effective CRM solutions.

• Support ad-hoc CRM requests and ensure timely delivery of operational activities.