Deadline:
As soon as possible
Location(s)
Germany
Frankfurt
Overview
Details
As an Intern Digital Product Experience & User Research, I play a key role in supporting the Digital Hangar’s research efforts by managing the local User Research Lab, ensuring everything runs smoothly from start to finish. Besides this I support the Product Domain team in a variety of tasks.
- I will manage our on-site user research lab, allowing our 50+ product teams to get the best insights. This includes managing the research schedule, making sure everything runs smoothly from recruiting participants to wrapping up data collection.
- In collaboration with the product teams I invite participants to research sessions, following all the established protocols and ensure a good documentation for all stakeholders
- Additionally I support with setting up equipment, ensuring software works perfectly, and keeping the environment comfortable and professional.
- I support our researchers during sessions and provide logistical help, take detailed notes, and be their right-hand person.
- I also support the Product Domain management team in coordination, presentations & analysis taks.
About Lufthansa Group Digital Hangar GmbH
Creating the world’s best connected travel experience – physical, human, and digital – for all Lufthansa Group airline brands is our goal. We’re committed to driving the digital transformation and becoming leaders and innovators in developing next-level digital solutions for the airline industry. We operate with 100% focus on delivering tangible value-adding solutions and develop best-in-class features for over 145 million passengers that travel on our 5 airline brands every year.
Opportunity is About
Eligibility
Candidates should be from:
Description of Ideal Candidate
About us
- I am pragmatic and interested in improving the digital experience for the Lufthansa Group.
- Currently enrolled in a Bachelor's or Master's degree program in Research, Psychology, Human-Computer Interaction (HCI), Business Administration, Design, Journalism or a related field
- Basic understanding of user research methodologies (e.g., interviews, surveys, usability testing) is a plus
- I'm an organizational whiz with a keen eye for detail. Nothing gets past me!
- I will be enrolled during the whole period of the working student contract
- I am able to use my strong communication skills to ensure effective, open and trusting communication
- Structured way of working, team skills and strong organizational skills
- Good knowledge of Microsoft Office
- Very good command of German and English language
Dates
Deadline: As soon as possible
Cost/funding for participants
A day with us
Hotfixes, release cycles, PI planning...- are part of our everyday life. The difference is that you have the opportunity to design the digital touchpoints for passengers of the Lufthansa Group airlines.Your ideas are transformed into customer-centric high-end IT solutions.
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