Deadline:
As soon as possible
Location(s)
France
Tour opus 12, 77 Esplanade du Général-de-Gaulle, La Défense Paris, Puteaux, 92800, FR
Overview
Details
Overview of the role/responsibilities:
Within the Customer Success team, you will investigate existing Artificial Intelligence (AI) solutions on the market and internally that will allow us to improve our customer training offer and the customer experience (case resolution, health score, ) on our products. This role is ideal for someone who is curious and likes to discover and understand new technologies and who is motivated to improve the customer experience on our products.
Objective of internship:
Learning about AI adoption trends and supporting training team and consulting team with AI applications in education and client queries.
Duration - 6 months
Key Responsibilities:
- Research on current trends: Investigate the usage of AI internally among the different Customer Success teams and the latest advancements in Generative AI on the market, including recent papers, models, and applications to identify potential areas for innovation.
- Benchmarking: Evaluate the performance of the various Generative AI models. This could involve comparing models on standard benchmarks, or developing new benchmarks that are more relevant to the organization’s needs.
- Applications: Identify ways to apply Generative AI within the Customer Success context. It could be generating quizzes and muti-lingual content for training materials, creating personalized learning paths, automating responses to customer queries, predicting customer health score based on historical data and generating product updates tailored to each client’s needs.
- Prototype development: Develop proof-of-concept prototypes that demonstrate the potential of Generative AI. This could involve enhancing existing models, or developing new models.
- Documentation and presentation: Document the findings and present them to relevant stakeholders.
Opportunity is About
Eligibility
Candidates should be from:
Description of Ideal Candidate
Experience / Qualifications:
- Studying towards a Bachelor’s Degree, or equivalent qualification, or a Master’s Degree, in Finance, Economics, Marketing, Communications, Engineering, Statistics, or another quantitative field
- Strong analytical skills - Analytical mindset
- Proficient in MS Excel, Word, and PowerPoint
- Excellent verbal, and written communication, and interpersonal skills
- Ability to work independently and collaboratively with a team and to prioritize tasks accordingly.
- Strong organizational skills, analytical thinking, and attention to detail
- Fluency in English is required. Fluency in French is an asset but not required.
Dates
Deadline: As soon as possible
Cost/funding for participants
Un-save Opportunity
Internships, scholarships, student conferences and competitions.
