Tonsser - Customer experience intern (FR)

Deadline: As soon as possible

Internships

Companies

Location(s)

  • France
Paris

Overview

In this internship, you will become part of the Customer Experience team, with areas ranging from User Support, User Engagement, User retention and User growth . You will be connected with every one of those areas in some capacity and get the chance to work on individual projects.

Details

Since its launch in 2015, Tonsser has become the leading football app and platform for young players, focusing on creating equal conditions and opportunities for players to unlock their potential. After building a thriving community in the Tonsser app and across social media, we are now locked in on international expansion in Europe and out of Europe for 2025 and 2026.

As we work to add more value, give visibility and provide more opportunities for youth players in France, England and the Netherlands, Tonsser is looking for customer experience Interns for various missions.

The Job

The internship will yield invaluable experience in communicating with users, understanding them and sharing insights and learnings to improve the product. Additionally, you will work on our Community Activation activities, which aim to increase user engagement and retention.

Finally, you will have a chance to work on user research to help us get feedback from our users. This way we ensure that you are part of the entire process: from the work you do with our users through support, to analysing, visualising and improving their experience.

User Support will always take priority.

About Tonsser

Offices in Paris, Berlin and HQ in CopenhagenBacked by international investors, top level football players and founders of companies like Spotify, Booking.com, Peakon, Vivino ...

Being part of Tonsser means you're working on something very exciting: Shaping the future of football. Through technology we've seen a way to impact how new talents can be empowered and discovered; we're changing the game of football by placing the power where it belongs: in the hands of the 265 million performers of the sport. For the football players to be in control, they need their own football identity.

That's why we've built an app empowering football players to showcase their achievements and determine their success.

Opportunity is About


Eligibility

Candidates should be from:


Description of Ideal Candidate

Your colleagues say you are:

  • Ambitious
  • Curious by nature
  • A people person
  • Entrepreneurial
  • Reliable beyond compare
  • Problem-solver
    • Unafraid to float ideas

Your mother says you are:

  • Competitive, but kind
  • Dedicated, and sees things through
  • High performer, but always humble

You can say "yes" to the following:

  • Fluency in written and verbal English is critical for day-to-day communication
  • Verbal and written fluency in French
  • Understands the culture of ONE of the following: Danish, Swedish, Norwegian, English, French, Dutch German, Swiss, Austrian or Portuguese youth
  • You are able to work approx. 40 hours a week

Dates

Deadline: As soon as possible


Cost/funding for participants

All internships are, by default, unpaid.

You're looking to gain:

  • Career experience
  • Personal development of both hard and soft skills
  • Tools and workshops to improve your professional profile
  • The chance to attend talks, Meet Ups
  • Experience with top-tier marketing and engagement tools
  • Client-facing experience on B2C levels (players, coaches, and clubs)
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