Deadline:
As soon as possible
Location(s)
Belgium
Brussels (Evere)
Overview
Details
Get to know your team and responsibilities
Team/division description
Value Chain focuses on the post-purchase phase of the customer experience, from vehicle handover to end of lifecycle. We work to improve every interaction and service post-purchase by identifying customer needs and pain points, then turning these insights into actionable improvements.
The intern will report directly to the VC Customer First Project Manager and will work closely with various departments to ensure seamless execution of tasks and alignment with customer-first objectives.
Your project
- Customer Journey Mapping: Assist in the development and continuous refinement of a comprehensive Value Chain Customer Journey, covering both physical and digital touchpoints. Gather input from various departments to ensure the journey reflects real customer experiences and expectations.
- Customer Feedback Integration: Analyse customer feedback and pain points to identify gaps and improvement opportunities. Translate these insights into actionable steps and integrate them into the customer journey framework.
- Cross-Departmental Collaboration:Collaborate closely with multiple departments to align on customer needs, address identified gaps, and implement improvement actions. Foster a shared understanding of the customer experience across teams.
- Strategic System Input: Support the integration of the customer journey into internal systems to enable future use in customer surveys and experience tracking. This will help establish a data-driven foundation for understanding and enhancing customer satisfaction.
- Go-to-Market Enablement: Contribute to positioning the customer journey as a strategic asset that informs and supports the company’s go-to-market strategy.
Opportunity is About
Eligibility
Candidates should be from:
Description of Ideal Candidate
Your profile
- Currently pursuing a degree in Business Administration, Marketing, Project Management, or a related field.
- Strong organisational and time management skills.
- Excellent communication and interpersonal skills.
- Analytical mindset with the ability to derive insights from data.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
- A proactive, collaborative, and customer-focused attitude.
Dates
Deadline: As soon as possible
Cost/funding for participants
Our offer
We offer a dynamic multicultural work environment with broad opportunities to learn every day and exciting career pathways that help you explore different disciplines or areas of expertise.
Your benefits
- Flexible working hours and hybrid working (homeworking, 10 days from abroad);
- Company restaurant – Warm dishes, salads and desserts daily, including Japanese and traditional Belgian specialties, as well as a vegan/vegetarian option;
- Sport facilities – Tennis, squash, volleyball, football and softball pitches are available at various Toyota sites;
- Team building activities and other personnel related events;
- Programs to support your physical and social well-being.
Un-save Opportunity
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