Traineeship – ECB Visitor Centre

In your role as a trainee in the ECB Visitor Centre team, you will be part of the wider Visits, Enquiries and Protocol team, which comprises 15 members of staff responsible for: 

• handling enquiries from citizens concerning publicly available information about the ECB's tasks and functions;
• managing and hosting tours of the ECB Visitor Centre and providing both onsite and virtual lectures for groups, facilitating information exchange and creating a dialogue with citizens;
• building, fostering and strengthening local engagement by connecting with the wider public and influential actors in Frankfurt and the Rhine-Main region;
• organising high-level visits/meetings and providing protocol advice.

You will work closely with other teams in the Directorate General Communications and other areas of the ECB as well as with external stakeholders, including universities and other EU institutions. You will also interact with the general public and work closely with the creative agency used by the Visitor Centre. 

The ECB is an inclusive employer and we strive to reflect the diversity of the population we serve. We encourage you to apply irrespective of age, disability, ethnicity, gender, gender identity, race, religious beliefs, sexual orientation or other characteristics.

Your role

As a trainee in the ECB Visitor Centre team you will:

• help to plan and coordinate the activities of the ECB Visitor Centre, including Visitor Centre tours, lectures and tours of the main building (both onsite and virtually); 
• conduct guided tours of the ECB Visitor Centre and explain the tasks and functions of the ECB to visitor groups from all over the world;
• support the Visits, Enquiries and Protocol team in various outreach activities, such as the Europa Open Air concert, Europe Day and Night of the Museums;
• support the team in updating content and revamping the Visitor Centre;
• contribute to flagging and analysing issues raised by the public during visits and lectures.

The traineeship offers you excellent opportunities to join a fast-paced environment and to gain an insight into a broad range of communications activities at the ECB. It also offers you the opportunity to broaden your knowledge of communications and to come up with creative solutions to problems. You will be part of a multicultural team that strives for continuous innovation to make a positive impact on the lives of European citizens.