Customer Happiness Engineer - Devana Technologies

Deadline: As soon as possible

Graduates

Companies

Location(s)

  • Serbia
Belgrade

Overview

Devana Technologies d.o.o. is a company located in Belgrade, Serbia working on new Internet technologies, mobile and web applications. Here at Devana Technologies, we like to push boundaries to see what our minds are capable to create. We love to research and develop new ideas and explore cutting edge technologies.

Details

We're looking for passionate, patient and highly committed WordPress experts to join us on our quest for happiness!

At Devana Technologies, we are well aware of what providing Customer Support actually means. Our support team is our first line of defense, always in direct contact with our clients, accountable for the first impression, support, sales, customer retention and clients’ feedback. This is the reason why our team cannot fall under the simple “Customer Support” label; there is a much wider term which we use and that is Customer Happiness.

We are very picky when it comes to choosing new members for our Customer Happiness team. Apart from possessing a wide array of WordPress related knowledge, they also need to have awesome English skills and above all –  empathy, deeply rooted inside their personality.

Have the opportunity to help a large number of people who use our services. The biggest focus will be on our ManageWP product, and as you progress you’ll also have a chance to work on other products we are currently developing.

You’ll be in a constant communication with our clients, assisting them with any problems they have, acquiring their feedback and helping us enhance our service even more.

Opportunity is About


Eligibility

Candidates should be from:


Description of Ideal Candidate

You are:

  • Great with both written and spoken English
  • Not afraid of being in a direct contact with customers and having patience for them
  • Committed to the job and having no problem working night shifts and weekend shifts
  • A team player
  • Empathetic and possess a selfless attitude
  • Willing to learn new things every day and ready to advance your knowledge
  • Familiar with WordPress, PHP, HTML/CSS
  • Ready to jump into FTP, cPanel and MySQL
  • A plus if you are used to working with Linux servers and wamp/xampp

Dates

Deadline: As soon as possible


Cost/funding for participants

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