Deadline:
As soon as possible
Location(s)
Germany
Frankfurt
Overview
Details
TASKS
As an INTERN IT SERVICE AGENT, I support our Service Desk team in making sure our digital workspace runs smoothly. I handle incoming requests, provide first-level support, and help route issues to the right teams. My goal is to ensure keeping the Digital Hangar connected and running efficiently.
- Handling Phones, Chats, and web tickets within agreed KPIs, and logging all necessary information from these contacts.
- Diligently addressing user issues, queries, and requests.
- Assigning the tickets to the appropriate resolving teams.
- Monitoring incidents and requests assigned to the Service Desk to make sure all issues and requests are solved in a timely and effective manner.
- Identifying recurring and related incidents to find correlations for possible indicators of bigger problems.
- Following and actively contributing towards the Service Desk Knowledge base required for providing accurate solutions to various problems and requests.
- Confirming if the solution proposed helped resolve the issue reported by the user.
About Lufthansa Group Digital Hangar GmbH
Creating the world’s best connected travel experience – physical, human, and digital – for all Lufthansa Group airline brands is our goal. We’re committed to driving the digital transformation and becoming leaders and innovators in developing next-level digital solutions for the airline industry. We operate with 100% focus on delivering tangible value-adding solutions and develop best-in-class features for over 145 million passengers that travel on our 5 airline brands every year.
Opportunity is About
Eligibility
Candidates should be from:
Description of Ideal Candidate
REQUIREMENTS
- I have first internship or professional full-time experience in that area.
- Customer Service understanding.
- Basic IT and technical knowledge including troubleshooting skills
- I am able to use my strong communication skills to ensure effective communication also providing explanations clearly and precisely
- Working co-operatively with others to achieve team goals.
- Time/task management, attention to detail, willingness to learn.
- Analytical problem solving.
- Fluent command of English language
Dates
Deadline: As soon as possible
Cost/funding for participants
BENEFITS
- Free parking
- Cafeteria
- Subsidized public transport
- Business cell phone / iPad
- Special deals with selected partners
- Employee events
- Part-time models
- Hybrid working possible
- Flexible working hours
- Development programs / Training options
- Mentoring
- Company sports / gym
- Free snacks / drinks
Un-save Opportunity
Internships, scholarships, student conferences and competitions.
