Lufthansa - Internship customer experience

Deadline: January 04, 2026

Internships

Companies

Location(s)

  • Germany
Frankfurt / Main

Overview

We focus on the perspective of our customers, because we shape the travel experience of tomorrow. Become part of our team and develop new services and products for aviation together with colleagues from the Lufthansa Group and our customers. Do you enjoy communication and teamwork? Then you've come to the right place!

Details

TASKS

You love traveling and would like to work with us to improve the experience for our customers along the entire travel chain? Your main tasks during the internship will include

  • Collaboration on the CoCreation Hub, our collaboration platform for customers: Creation of communication materials (newsletter, email distribution, information articles), surveys, presentation of results, community management, project management
  • Organization of internal and external events
  • General benchmarks on customer-relevant product and service topics
  • Administrative tasks within the team

About Deutsche Lufthansa AG

The Lufthansa Group is an aviation group with operations worldwide. It plays a leading role in its European home market. With 96,677 employees, the Lufthansa Group generated revenue of EUR 35,442m in the financial year 2023. Deutsche Lufthansa AG is organized into the business segments Network Airlines, Point-to-Point Airlines, the Aviation Services segment with the business segments Logistics, MRO and the other companies and Group functions.

Opportunity is About


Eligibility

Candidates should be from:


Description of Ideal Candidate

REQUIREMENTS

To complete an internship in our company, you must be at least in your third semester at the time of the internship.

  • Enrollment for the entire duration of the internship (current certificate of enrollment and written proof of mandatory internship must be enclosed with the application) or between the Bachelor's and Master's degree program as a gap-year internship
  • High level of motivation, customer orientation and quality awareness
  • Analytical thinking skills and enjoy processing data
  • Independent and structured way of working
  • Interest and fun in product development
  • Enjoy communication (German & English) and teamwork
  • Very good MS Office & English skills
  • Good Adobe Creative Suite knowledge is a nice to have

Dates

Deadline: January 04, 2026


Cost/funding for participants

Become part of our team!

Become part of our team and develop new services and products for aviation together with colleagues from the Lufthansa Group and our customers.

The internship is scheduled to start in February 2026 for 6 months. The internship is remunerated.

BENEFITS

  • Free parking
  • Cafeteria
  • Subsidized public transport
  • Special deals with selected partners
  • Employee events
  • Flexible working hours
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