Deadline:
As soon as possible
Location(s)
Austria
Vienna
Overview
Details
Who we are
We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 6 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing.
Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!
What you’ll do
- Learn, end to end, about Bitpanda’s products, services and business domain, and apply your learnings from your study in a real-world situation.
- Provide world-class service to Bitpanda’s customers, handling customer requests promptly and professionally via email and live chat, building up long-term value for the company while increasing customer satisfaction.
- Dive deep into user feedback to identify key product and feature requests and liaise internally with teams to provide insights and drive solutions alongside your mentor.
- Continuously strive to identify opportunities to improve how Bitpanda can excel at supporting its customers.
- Develop strong relationships with other departments and build an effective network to collaborate on increasing customer satisfaction and Net Promoter Score.
Opportunity is About
Eligibility
Candidates should be from:
Description of Ideal Candidate
Who you are
- A solution-oriented bachelor or master's degree student in a relevant domain like Computer Science, Marketing, Legal, Finance etc. looking for part-time work (16+ hours p/w) alongside your study.
- Flexible and adaptable to keep pace with an ever-changing environment, available to work different shift patterns and weekends around your study.
- Excellent at verbal and written communication – both English and German or French/Italian
- Passionate about investing, technology, sales, marketing, customer experience and so much more!
Dates
Deadline: As soon as possible
Cost/funding for participants
What’s in it for you
- Hybrid-working model with 25-Work From Anywhere days*
- Competitive total compensation package including participation in our stock option plan
- Market-leading benefits programs shaped by our Time & Flexibility policies*
- Company-wide and team events — both in-person and virtually!
- Bitpanda swag to keep you living the brand
Un-save Opportunity
Internships, scholarships, student conferences and competitions.
