Deadline:
As soon as possible
Location(s)
Poland
Kraków
Overview
Details
Tasts
- Performs the AirWayBill (AWB) quality assurance for Lufthansa Cargo’s customers (EQA – for export airway bills, and IQA for import airway bills) including application of procedures defined for her/his markets
- Provides Cargo agents with AWB stock
- Clarifies and handles invoicing disputes, billing adjustments/discrepancies for CASS and nonCASS customers
- Performs general office/administrative work (CCA issuance & documentation filling, Country Specification updates)
- Checks self-audit and other quality focused reports
- Support colleagues in case of customer account discrepancies in reconciliation process
- Updates and controls pricing master data in CaPri
- Checks Random Queue in MBQ
- If required by market specification – handles also AirMail processes or/and CASS and LEV reconciliation
- *Second language support – contacts directly with customers, independently handles od incoming/outgoing verbal & written communication in a second foreign language
* Perform all other duties assigned or delegated by supervisor.
About Lufthansa Group Business Services Sp. z o.o.
Lufthansa Group Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire company in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation. As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.
Opportunity is About
Eligibility
Candidates should be from:
Description of Ideal Candidate
ABOUT YOU
- Master/Bachelor degree or at least accomplished 3rd year of studies in any disciplines
- Good command of English, both written and spoken
- Excellent command of all Windows applications
Required Soft Skills
- Diligent, independent and systematic approach to work
- Analytical and conceptual mindset
- Numeric skills
- Team player
- Customer orientation
- Flexibility and adaptability
* CV/Resume required
* Must possess permit to work in Poland
Dates
Deadline: As soon as possible
Cost/funding for participants
Lufthansa Group Business Services
- New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance (rondo Matecznego)
Un-save Opportunity
Internships, scholarships, student conferences and competitions.
