Deadline:
As soon as possible
Companies
Location(s)
France Singapore
Paris, Singapore
Overview
Under the direct leadership of our Customer Success Lead & VP of Sales, you will play a pivotal role in ensuring the success and satisfaction of our valued clients. This position offers a unique opportunity to collaborate closely with both the Sales and Product teams. You will be supporting customer success lead with customer interactions, delivering exceptional support, and fostering long-term relationships and increased sales.
Details
Responsibilities:
Your main objectives will be to support and engage customers in their overall interactions with our Software DIGIPart.
- Organize and guide new customers through the onboarding process, ensuring a smooth transition to our solutions.
- Conduct product training sessions to empower clients in maximizing the benefits of our software.
- Support customers with their inquiries, providing timely and accurate responses.
- monitor and analyze customer usage data to identify potential issues or opportunities for improvement.
- Collaborate with the product team to address and resolve customer issues promptly.
- Escalate complex issues to the CS lead and appropriate departments and ensure timely resolution.
- Gather customer feedback on product functionality, features, and overall satisfaction (NPS)
- Adhere to and consistently apply all established processes and procedures to maintain compliance with company quality standards,
- Actively engage in identifying and implementing improvements to existing processes, reinforcing the organization’s commitment to continuous enhancement in line with its quality standards.
Opportunity is About
Eligibility
Candidates should be from:
Description of Ideal Candidate
Education:
- Bachelor’s degree required Business, Marketing, or a related field and/or proven experience in customer success, account management, or a related customer-facing role.
- Willingness to learn and commit to a couple of weeks of training,
Experience:
- Experience collaborating with customer-facing role
Knowledge and Skills:
- Good working attitude and willingness to adapt to diverse cultures and ways of working
- Must have good ethics and be able to conduct with honesty and compliance.
- Proficiency in English is required.
- Ability to work collaboratively in a dynamic, fast-paced environment.
Dates
Deadline: As soon as possible
Cost/funding for participants
+ More Info / Application
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